An engineer is checking with tablet a field of photovoltaic solar panels on a sunset

Current Field Service

Streamline your service management experience.

Manage work orders.

Keep track of work orders, service contracts, and other valuable documents. Help your field technicians stay informed about customers, travels, equipment, and plan work days efficiently.

Notebook with software synchronization

Create work orders easily

Orders include all essential details, so the workers are well prepared. Current Field Service allows you to track every detail of all work orders, helping you to see if similar requests have already been fulfilled and which technicians have the best experience for the job. Technicians can access notes made by their colleagues, sharing the knowledge among everyone.

Warehouse worker checking inventory levels of goods on shelves

Define products and services

Organize your inventory; see what equipment is in stock and where it's accessible, as well as its price and condition. Invoices are generated based on product costs and services provided to customers. Customers can see the estimated pricing in advance, preventing disputes after the job is done.

Checklist with items develiered according to plan on time

Get operational and strategic reports

See the situation in the field in real-time. Technicians can inform their customers if they cannot arrive on time or if there's a sudden schedule change. Assign the right technicians for the job and keep track of their effectiveness.

Schedule and dispatch.

Professional electricians at work checking the electricity box and installing a socket

Schedule appropriate resources

Detailed reports will help you estimate the duration and needed equipment based on similar work orders. Choose the technician with appropriate experience, and assign the right equipment to drive more first-time fixes.

Mechanic service using wrench and a screwdriver

Dispatch the right technician

Assign technicians to jobs based on location, availability, and skill set. You may assign jobs either manually by dispatchers or automatically.

Paper sheets pile with service level agreement contracts

Comply with service level agreements

SLAs are taken into account for scheduling. Both dispatcher and technician are informed about SLA and receive warnings and notifications.

Be mobile.

Technician diagnoses power supply grid transmission

Work offline

Customer data and work orders are accessible even without an internet connection. Weak connection will never be a problem, and technicians may work anywhere and seamlessly for hours, days, or even months.

Freelancer working on laptop at home

Work online

Technicians may see and update the inventory in real-time, view customer and job information, and access photos and schematics. Technicians can inform you about any problems, and you can send them important information instantly via alerts and notifications.

Smartphone with camera and photos

Capture information

Input notes, photos, audio, and video while in the field. Save locations from GPS and inform your supervisor in real-time.

Smartphone checkout with credit card, invoice, and receipt

Checkout on the go

Workers can get paid immediately after finishing the task and capture paperless signatures from customers. Invoices are generated automatically and sent to email.

Be punctual.

Blue sedan about to turn left in traffic on motorway

Plan and optimize routes in advance

See traffic in real-time and choose the best route. Assign technicians according to their locations, track estimated fuel consumption, and save time and money.

Map with a route from one place to another

Update routes in real-time

Use real-time traffic updates, so the technicians know if they will be late or early. Track any problems on the road and choose alternative routes on time.

Car position service controlled via smartphone

Track real-time location

You may track the location of vehicles or technicians and estimate their arrival time. Customers can be informed about unexpected delays automatically.

Compare plans
Home